Privacy Policy

jaya9 score collects user information in several ways. The types of information collected are detailed below:

2.1 Registration Information

Information collected from you when creating an account:

• Full name and date of birth (required for age verification)
• Mobile number (for OTP verification)
• Email address (for necessary communications)
• Residential address (for identity verification)
• National ID card or passport number (for the KYC process)

2.2 Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, or Rocket number
• Transaction amount and time
• Transaction reference number

2.3 Automatically Collected Information

What is technically recorded while you use the platform:

• IP address and device identifier information
• Browser type and operating system
• Session duration and page visit history
• Click, scroll, and other interaction data

jaya9 score uses user information only for specific and legitimate purposes. We never use information for unnecessary or irrelevant purposes.

• Managing the account registration and identity verification process
• Completing deposit and withdrawal transactions securely
• Providing applicable bonuses and promotional offers
• Ensuring 24/7 customer support
• Maintaining platform security and preventing fraud
• Analyzing usage patterns to improve the service
• Fulfilling legal obligations
• Keeping responsible gaming policies in effect

As part of our Responsible Gaming guidelines, we may use information about your gaming behavior to identify problematic patterns and provide assistance where needed.

Cookies are used on the jaya9 score website. Cookies are small data files stored in your browser that help improve your experience on the platform.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language and settings.
• Analytical cookies: Used to understand usage patterns in order to improve the service.

4.2 Cookie Control

You can turn off non-essential cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

jaya9 score never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Minimum information necessary to complete transactions via bKash, Nagad, and Rocket.
• Game providers: Session information shared with Evolution, Pragmatic Play, JILI, and other studios to ensure the gaming experience.
• Law enforcement agencies: Based on valid requests under applicable laws of Bangladesh.
• Fraud prevention services: Technology partners engaged to maintain platform security.

All third parties with whom information is shared are required to sign an agreement to maintain standards equivalent to this privacy policy.

Your personal information is retained only for as long as necessary. All information collected while an account is active is kept during that period.

6.1 Retention Period

• Account information: May be retained for a specified period after account closure due to legal obligations.
• Transaction records: Retained for the period required under financial regulations.
• Cookie and session data: Deleted at the end of a session or within a maximum of 30 days.

6.2 Data Deletion Requests

Where not in conflict with legal obligations, you may request the deletion of personal information from your account. Please contact our support team for this.

jaya9 score has implemented industry-standard technical and organizational measures to protect your information.

• SSL encryption: 256-bit SSL encryption is used for all data transfers.
• Data encryption: Stored sensitive information is kept in encrypted format.
• Access control: Only authorized personnel have access to specific information.
• Regular audits: Security measures are regularly reviewed and improved.
• OTP verification: Two-factor verification is in place for logins and transactions.
• Firewall protection: An advanced firewall system is active to block unauthorized access.

For any security-related questions, you can visit our FAQ section — it contains detailed information on security and account protection.

As a member of jaya9 score, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request at any time to know what information is stored about you. We will provide you with a copy of the stored information in a timely manner.

8.2 Right to Correct Information

You have the right to request a correction if any information stored about you is inaccurate. The support team will verify the request and make the correction as quickly as possible.

8.3 Right to Object to Processing

In certain cases you have the right to object to the processing of your information, though this is subject to legal obligations.

8.4 Right to Close Account

You may request to close your jaya9 score account at any time. However, even after account closure, some information may be retained for a specified period due to legal obligations.

All services of jaya9 score are intended solely for individuals aged 21 and above. We do not knowingly collect any information from persons under the age of 21.

Through the age verification process at registration, we ensure that only adults (21+) are able to create an account. If a minor has created an account by mistake and this is brought to our attention, that account and all associated information will be deleted immediately.

Parents and guardians are requested to contact our support team immediately if they suspect their child is using this platform in any way.

jaya9 score reserves the right to update this privacy policy when necessary. If any significant changes are made to the policy, you will be notified via your registered email or mobile number.

Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. It is therefore advisable to review this page regularly. Check the "Last updated" date at the top of the page to confirm you are reading the latest version.